We collect personal information to provide you with the best possible experience at Waves + Flow. This may include:

• Contact Details: Name, email address, phone number, and address

• Account Details: Information provided when creating an account or signing up for our services

• Transaction Details: Payment information for purchases or bookings

• Preferences: Information about your interests, such as class preferences or feedback

• Online Activity: Data from cookies and website analytics to enhance your online experience

We only collect information necessary to support your journey with us and ensure we deliver exceptional service.

We use your personal information to:

• Provide you with access to classes, workshops, and events

• Communicate with you about your bookings or purchases

• Share updates, newsletters, and offers (with your consent)

• Enhance your experience by tailoring our services to your needs

• Maintain our website and improve its functionality

Sharing Your Information

We respect your privacy and will only share your personal information:

• With Trusted Partners: Such as payment processors or booking platforms, to deliver services efficiently

• As Required by Law: When compelled to comply with legal obligations

• With Your Consent: If you agree to additional sharing

We carefully vet our third-party providers to ensure they uphold the same privacy standards we do.

Your privacy is important to us, and we take every precaution to protect your personal information:

• Using secure servers and encrypted payment systems

• Restricting access to your information to authorized personnel only

• Regularly updating our systems to prevent unauthorized access

While we strive to maintain the highest security standards, please remember no system is completely immune to risks.

At Waves + Flow, you have the right to:

• Access Your Data: Request a copy of the personal information we hold about you

• Correct Your Information: Update any inaccurate or incomplete details

• Withdraw Consent: Opt-out of receiving newsletters or promotional material

To exercise these rights, contact us using the details provided below.

We use cookies and similar technologies to improve your browsing experience. These help us:

• Understand how you interact with our website

• Offer relevant content and promotions

• Monitor website performance

You can adjust your browser settings to disable cookies, though this may affect your experience on our website.

If you have any questions about this policy or how we handle your information, we’re here to help.

• Email: hello@wavesandflow.com

• Phone: +61 491 743 472

We take your concerns seriously and will work to resolve any issues promptly. If you are not satisfied, you can contact the Office of the Victorian Information Commissioner (OVIC) at www.ovic.vic.gov.au.

We may update this policy occasionally to reflect changes in our practices or legal obligations. The latest version will always be available on our website, and we encourage you to review it periodically.

Your privacy is important to us. Thank you for trusting Waves + Flow as part of your journey.